Mitch Hedberg RIP

Ever heard of Mitch Hedberg? My friend Chris van Wyk recently brought him to my attention. What an awesome comedic talent. He’s jokes are so arb you cannot help yourself laughing your ass off. In fact he comes across as someone who’s permanently high because his delivery is so laid back. It’s refreshing to have clean humour where no vulgarity is used while still being hilarious. From watching so much comedy it just seems that most stand-up comedians or movies rely on toiler humour or sex talk to get a laugh. Mitch Hedberg was something else. Sadly he passed away in 2005 just before his first HBO special.

See for yourself in this clip. And I encourage you checkout more of him on Youtube.

Blog your way to Being an Expert

This is a summary of the talk and presentation that I delivered at the 2nd annual Digital Citizens Indaba on the Marketing and Monetising panel. My fellow presenters were Laurian Clemence and Matthew Buckland.

I started out telling the story of how I attended the 1st DCI conference last year, met Emeka Okafor, and ended up being awarded a TED Global Fellowship. It’s very difficult to place a monetary value on the experience gained from this event. Simply put the money for my travel, accommodation and conference fees are approximately US$10,000 or more.

Next I showcased my personal development blog, some of the structural elements like the Aweber email subscription form, the TAG cloud, the notable plugin that allows readers to submit my blog postings to Digg, Reddit and other social bookmarking websites. Inside the WordPress Dashboard I pointed out the growing list of incoming links from Blogrolls as the quality of articles has increased over time. There is a direct correlation between this narrowing of my focus, writing more original content, and the increase in traffic I’ve experienced since January 2007.

Next I showed how easy it is to include your blog’s RSS feed into your Facebook profile. There is a regular amount of traffic coming from Facebook users and I’m looking into merging my feeds using Yahoo! Pipes so that I can get even more exposure through Facebook. My LinkedIn profile brings high quality traffic to my this blog.

Next I displayed a awesome graph and quoted some research on a blog entry about how to become an expert. The essence of this is that you need to have persistence and specifically look to continuously improve what you do to set you apart from the drop-outs and the amateurs in your industry. The best example of this Steve Pavlina’s blog and I highly recommend the two articles: Confessions of an A-list blogger and How to make money from your blog, as well as all his podcasts.

5 Steps to becoming an Expert

  • Choose Your Topic (Niche) – it’s very important to differentiate your blog from others in your industry. So spend time using Google Blogsearch or Technorati to checkout your competition.?
  • Read Books – According to Dr John Demartini if you read 72-85 books on one topic it’s the equivalent of completing a Ph.D on that topic.
  • Interview Experts/People – By interviewing experts you can learn from them and also get to know them personally as people.
  • Participate > Online Discussions – It’s very important to go and find where your people are having online discussions and contribute to those. Start with forums, they have been around since before blogs became the rage and some are exceptionally influential.
  • Write Articles Not Blogs – What can I say. This is a must read by Jakob Nielsen.
      Download the presentation from here:

Ansbert Ngurumo on blogging in Kiswahili

Ansbert Ngurumo spoke about blogging in Kiswahili in the Fractured Identities session of the Digital Citizens Indaba 2007. This was in some respects one of the most inspiring talks for me because it is in sync with my own views that one of the best solutions to reducing the digital divide is translation of software and websites into indigenous languages like Kiswahili.

Here’s my podcast interview with Ansbert using my Sony Ericsson w880i:

Daudi Were on Blogging and Democracy

My friend Daudi Were spoke in the Fractured Identities session of the 2007 Digital Citizens Indaba. We first met last year at the DCI and also at TED Global in Tanzania. Daudi is currently organising a African Bloggers conference to be held in Kenya in April/June 2007.

Ndesanjo Macha keynote at Digital Citizens Indaba 2007

Ndejanjo MachaProfessor Fackson Banda opened the 2007 Digital Citizen Indaba. This is turning out to be an annual blogging conference. He welcomed everyone and introduced the keynote speaker, Ndesanjo Macha. Ndesanjo is a blogger, journalist, lawyer and digital activist. He is the sub-Saharan Africa editor of Global Voices. He runs Jikomboe, a kiSwahili blog, and Digital Africa. He is a newspaper columnist for the Tanzanian newspaper MwananchiHe’s opening was so powerful: you can’t tell stories if you can’t explain things to your mother or your grandmother. And there is a great quote from Steve Biko, “I write what I like” in honour of the anniversary of his death next week.

Rober Cialdini’s Weapons of Influence

Dr Robert Cialdini's Best Seller Influence Psychology of PersuasionEver heard of the Weapons of Influence? This is from an excellent book by Dr Robert Cialdini that every person should read at least once in their life. I have read this one 3 times so far.

Dr Cialdini defines six “weapons of influence”:

  • Reciprocity – People tend to return a favour. Thus, the pervasiveness of free samples in marketing. In his conferences, he often uses the example of Ethiopia providing thousands of dollars in humanitarian aid to Mexico just after the 1985 earthquake, despite Ethiopia suffering from a crippling famine and civil war at the time. Ethiopia had been reciprocating for the diplomatic support Mexico provided when Italy invaded Ethiopia in 1937. On a personal note if you invite people to a party at your house, you’re much more likely to get an invitation to a party at their house.
  • Commitment and Consistency – If people commit, verbally or in writing, to an idea or goal, they are more likely to honour that commitment. Even if the original incentive or motivation is removed after they have already agreed, they will continue to honour the agreement. For example, in car sales, suddenly raising the price at the last moment works because the buyer has already decided to buy.
  • Social Proof – People will do things that they see other people are doing. For example, in one experiment, one or more confederates would look up into the sky; bystanders would then look up into the sky to see what they were seeing. At one point this experiment aborted, as so many people were looking up that they stopped traffic. See conformity, and the Asch conformity experiments.
  • Authority – People will tend to obey authority figures, even if they are asked to perform objectionable acts. Cialdini cites incidents, such as the Milgram experiments in the early 1960s and the My Lai massacre.
  • Liking – People are easily persuaded by other people that they like. Cialdini cites the marketing of Tupperware in what might now be called viral marketing. People were more likely to buy if they liked the person selling it to them. Some of the many biases favouring more attractive people are discussed. Social proof is a specific way to create the impression that you are popular or liked by people. Sometimes I see rich old men, with young hot young women and I realise one of the unconscious reasons for this is they both gain influence.
  • Scarcity – Perceived scarcity will generate demand. For example, saying offers are available for a “limited time only” encourages sales.

Robert Cialdini’s produces a monthly newsletter through his website, Influence at Work.

Anyway I wanted to share this with you because it’s one of my secret weapons these days. I do not go sarging any more. That’s way to much work. Instead befriend high quality women (i.e. women YOU are attracted to personally) to gain access to THEIR social circles. And through this mechanism you can create more and more social proof. So if you have a hot female friends make sure that you are seen with them when you are out. But do not cling to them. Instead leave them whenever you see an attractive woman. Go over to that other woman, strike up a conversation and later go back to your female friend. In many cases, my female friends have pre-sold me to a new woman I have just met.

David DeAngelo
makes a very good case for this in his Mastery Program. And if you are on Facebook – USE IT – these hot women are advertising themselves. Go to the events that are continuously posted on Facebook and take advantage of the situation.

Digital Citizens Indaba 2007 opens this Sunday

Tomorrow I will be flying to Port Elizabeth for the 2nd time in just under a month. This flight has been booked by the gracious hosts from the Journalism and Media studies department at Rhodes University, who are the organisers of this conference as well as the annual Highway Africa conference. Sadly I will not have time to visit family and friends in Uitenhage because we’re all going directly to Grahamstown for the opening drinks on Saturday evening.

This is the updated programme for DCI 07. Please note that it is subject to change.

The main conference will be held at the Barratt Complex in Prince Alfred Street on Rhodes University campus.Registration will take place in the foyer of the African Media Matrix building on Rhodes University campus. Click here for a map.

SATURDAY 8 SEPTEMBER

Registration opens in the African Media Matrix building, Rhodes Campus.
6pm: Please join us for welcoming drinks at Olde 65 in New Street, Grahamstown.

SUNDAY 9 SEPTEMBER

8-9am: Registration in the AMM building, Rhodes campus

9-10am: Opening and keynote address
- Opening by Prof Fackson Banda (Acting Head School of Journalism and Media Studies, RU)
- Keynote address: Emergence of the Digital Citizen – Ndesanjo Macha (Blogger and writer, Tanzania)

10-11.30am: Fractured Identities — the African Blogosphere
- Nixon Nyikadzino (Crisis in Zimbabwe Coalition, Zimbabwe)
- Daudi Were (Kenyan Blogs Webring, Kenya)
- Ansbert Ngurumo (Kiswahili blogger, Tanzania)

11.30-11.45am Tea at Barratt Complex

12-1pm Why I Blog (and Things that Happen Because I Do)
- Bob Sankofa (Photoblogger, Tanzania)
- Remmy Nweke (Blogger, Nigeria)
- Khaya Dlanga (YouTube Vlogger, South Africa)

1-2pm Lunch at Nelson Mandela Dining Hall, Rhodes campus

2-3pm Challenges of Content: The South African Experience
- Riaan Wolmarans (Mail & Guardian Online, South Africa)
- Renee Moodie (Independent Online, South Africa)
- Carly Ritz (The Times, South Africa)
- DeWaal Steyn (Die Burger, South Africa)

2-3pm Challenges of Content: The African Perspective
- Ore Somolu (APC, Nigeria)
- Elles van Gelder (AfricaNews & Voices of Africa, The Netherlands)
- Anna Badimo (LinuxChix, South Africa)

3-3.15pm Tea at Barratt Complex

3.15-4.30pm Money and Marketing
- Laurian Clemence (Wibble, South Africa)
- Matthew Buckland (M&G Online, Online Publishers Association, South Africa)
- Ramon Thomas (NETucation, South Africa)

3.15-4.30pm Cyberactivism & Legal Lessons
- Guy Berger (School of Journalism and Media Studies, Rhodes University, South Africa)
- Habtamu Dugo (Ethiopia/ Blogger)
- Brenda Burrell (Kubatana, Zimbabwe)

4.30-5.30pm Web 2.0 and the Media
- Vincent Maher (Amatomu, M&G Online, South Africa)
- Mohamed Nanabhay (Al Jazeera, Qatar)

The Digital Citizens Indaba blog has been dead since the last conference and I’m hoping that they will follow in the footsteps of the TED blog which has been posting updates on the progress of the speakers and TED Fellows since TEDGlobal 2007.

What Little Girls Learn, That Little Boys Will Never Know

I never learned the nursery rhyme “What are little boys made of” and only recently heard about it. And the more I thought about it, the more I kept thinking about how an imbalance is created in children at a very young age. Seemingly innocent I believe this nursery rhyme creates an artificial division between the genders. For those of you who’ve never heard it, here it is….

What are little boys made of?
Snips and snails,
And puppy dog tails,
That’s what little boys are made of.

What are little girls made of?
Sugar and spice,
And everything nice,
That’s what little girls are made of.

In my opinion it seems that generally speaking women raised to believe they are princesses and boys are raised as if they are rogues. How true is this in what we see around us every single day?

Now then when I was growing up I played mostly with other boys. And of course girls play mostly with other girls. And what games do the girls play that’s different from the boys? Well just go with me on this one…

Girls play with dolls like Barbie and more recently the Bratz dolls have become very popular. Now as we know Barbie has Ken, and the Bratz dolls have their equivalents. And how to do the girls play with these dolls? They may have doll houses or not but what does happen is they role play real world situations. They get to think about social interactions between boys and girls or between mummy and daddy. You may say, this is nonsense, girls have always played games like this and it doesn’t mean anything. I beg to differ. These games in effect make girls masters of social interactions from a very young age. And when they grow up they are much better prepared for social interactions then most guys will ever be. Think of how comfortable women are at parties talking to each other or to any guys who can hold a good conversation. And how women group together in a public toilet.

In fact someone told me once women can go into a public toilet and come out as ?best friends? but that will never, ever happen to men. They barely look at each other in a public rest rooms. Trust me! I’m one of them ;-)

How to marry a millionaire Marylin MonroeAs far back as 1953 there was the Marilyn Monroe film, How to Marry a Millionaire. And this whole objective in this movie is three models moving into a fancy New York apartment with hopes to marry a millionaire. And more recently we had the American reality show, Who Wants To Marry a Millionaire, which ended with the winner out of 50 women, asking for an annulment of the wedding few weeks after the show ended.

Well I digress because what girls are really benefiting from is practising the social dynamics that will allow them to become masters of social interactions with men later in their lives. They get to see into the mind of the daddy or Ken, Barbie’s boyfriend. And they can play out endless amounts of scenarios which prepares them for the real thing.

In the mean time what are the boys up to? They are fighting, they are clubbing up and down trees and other things. They get injured, maybe they cry but they do not engage in the kind of social games that builds conversation skills and also reading other people the way girls do. So boys are at a distinct disadvantage when they get to teenage years. And you know this the time that boys want to start talking to girls, and girl want the boys to approach them and talk to them.

So what are little boys to do when they grow up? Well practise makes perfect is a clich but it works. And this is how you do it, practise with women who are waiters, shop attendants, at checkout counters and everywhere else. Even if you not attracted to them, start quick short conversations. Get their opinion about something and the rest will follow.

WWW2007 – Keynote – Dr Chris Kotze FNB Online Banking in South Africa

Dr Chris Kotze, CEO of FNB Online, opened the 2nd day of the World Wide Web Applications Conference.

He described online banking as the baby of the channels, mobile banking an even younger. More than 150, 000 “banking” users daily. 12-15K new users every month. 35 million transactions monthly. So the Internet is moving R90 billion per month. 150,000 new products sales per annum. Almost 1 million visits www.fnb.co.za per week. When Internet banking falls over, the rest of the bank cannot cope.

Number of positive drivers of online banking usage is starting to outweigh the negatives. For corporates the #1 most important feature is security, followed by availability and performance. Rural areas have more bandwidth constraints than metropolitan areas.

The Internet starting to take a bigger percentage of the channel mix. By 2025 online banking could account for 80% of transactions. Corporates already at higher level. There is expectation by 2025 about 75% of service will be available online.

The Impact on First National Bank (FNB):

  • Has to become a global 24/7/365 business
  • Very demanding self-service clients
  • Lower-cost channel options
  • Legacy systems, security and data issues
  • Fraud challenges (phishing)
  • 3rd party dependencies and joint-ventures
  • New competitors
  • “Different” workforce and competencies

Chris ended off with a quote from Charles Schwab on how the Internet has changed it’s business. And for Charles Schwab it has not changed business but enhanced it. For FNB it has changed their business fundamentally. In the Q&A a question was asked about mobile banking users. Turns out FNB has more than 500,000 mobile baking users. There’s a big overlap between them and the online banking users i.e. they tend to be the same people or as Chris Kotze said they co-exist. So there is still a long way to go in getting the unbanked into the banking system.
For more on Chris Kotze read this interview on Personal Finance website.

Keynote – Dr Pravin Gordhan: SARS and the Web

Dr Pravin GordhanDr Pravin Gordhan, commissioner of the South African Revenue Service (SARS) opened the WWW2007 conference with a keynote on SARS and the Web. More generally how government is using technology to alleviate poverty, create jobs. He asked many questions like:

  • What the impact of technology is on poverty?
  • Does it empower ordinary people?

We have huge asymmetry in the population who have very good access and the lower income groups who have poor access to technology. Even just access for to Government information is out of reach of large chunks of the population. The digital divide is not spoken about much any more but it is still there.

Another important question he asked continuously is how SARS can use technology to lower the cost of compliance and increase the incentive. Back in 1998 SARS collected about R188 billion and this year is on track to collect about R558 Billion. This will be a surplus for the first time ever in the history of post-Apartheid South Africa.

So the goal of SARS when rolling out technologies like their e-Filing solution is first to continuously improve the service proposition. Second is to educate South Africans about their obligations. The 3rd is to have a very decernable enforcement policy. This was a wonderful insight into the workings of one of the most efficient government agencies.

You may also be interested in this detailed interview of Commissioner Pravin Gordhan with Business Report from 2004 after the elections.

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