Gauteng Online is a failure doomed from the beginning

What where they thinking when the Gauteng department of Education promised to connect all the schools in Gauteng to the Internet within 5 years? This is a rhetorical questions about the stupidity of infrastructure projects of this nature. The government themselves are the most inefficient users of technology and with this project they were meant to install computers and Internet access for all the schools in the richest province in the country. It remind me of my time in the United Arab Emirates. These Arab people had money coming out of their ears but did not know how to use it and relied on foreign workers from South Africa, India, Pakistan, Europe, UK and America to do their thinking for them.

Anyway back to South Africa. If you think about the lack of mathematics and science teachers we have in the country, it’s certainly no surprise that Gauteng Online has been such a dismal failure. While doing research for this article most media mentions and even blog postings date back from 2005. So that means people either forgot about it in the last 2 years or have blatantly ignored this project.

The original amount set aside for this project was R500 million! Now tell wouldn’t that money could not have been better used at the schools. For example to put in telephone lines to the thousands of schools with no telephones, or better yet fix the sanitation and make sure they all have running water.

A few years ago I came across Abraham Maslow’s hierarchy of needs. He basically says that our physiological needs must be met, before we move onto safety, love, self-esteem and eventually self-actualisation. Now for kids to have Internet access is a need that most likely falls between love and self-esteem because it allows them to communicate with others, as well as express themselves by publishing websites. All I would like to say is that we should put pressure on the national Government to get its priorities in order.

It’s probably safe to say that this project is costing the Gauteng Provincial Government more than R500 million with all the disappointments from the previous companies involved. It’s no surprise they have re-issued the tender once again.

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Are you being held hostage by your hosting company?

Last week I had a small crises when my hosting company disabled this website and several others due to a PHP error on the server. I had been travelling and missed several emails they sent me warning me to take action and resolve this problem, which on the shared hosting platform was causing problems for everyone else. This whole episode reminded me of a lesson I learnt from Tony Roocroft about 3 years ago.

The basic lesson was never to host your website with the same company who controls your domain. I took it very seriously and always started using Godaddy for registering all my .com domains while in South Africa I registered my co.za domains directly with Uniforum. However, I have realised even hosting all my domains with one company is still a weakness because all websites are impacted being hosted under one account. So I’ve moved my personal blog to PowWeb. I may move some more domains to them to share my risk. And I advice you to consider this situation if you are heavily investing in your online business. There are many different hosting providers. There are several comparison websites available like Top 10 Independent Website Reviews website. And if you insist on hosting in South Africa one of the best ones are Hertzner and Afrihost. Avoid MWEB and Telkom Internet as these hosting solutions are either very expensive or severely limited.

WWW2007 – Keynote – Dr Chris Kotze FNB Online Banking in South Africa

Dr Chris Kotze, CEO of FNB Online, opened the 2nd day of the World Wide Web Applications Conference.

He described online banking as the baby of the channels, mobile banking an even younger. More than 150, 000 “banking” users daily. 12-15K new users every month. 35 million transactions monthly. So the Internet is moving R90 billion per month. 150,000 new products sales per annum. Almost 1 million visits www.fnb.co.za per week. When Internet banking falls over, the rest of the bank cannot cope.

Number of positive drivers of online banking usage is starting to outweigh the negatives. For corporates the #1 most important feature is security, followed by availability and performance. Rural areas have more bandwidth constraints than metropolitan areas.

The Internet starting to take a bigger percentage of the channel mix. By 2025 online banking could account for 80% of transactions. Corporates already at higher level. There is expectation by 2025 about 75% of service will be available online.

The Impact on First National Bank (FNB):

  • Has to become a global 24/7/365 business
  • Very demanding self-service clients
  • Lower-cost channel options
  • Legacy systems, security and data issues
  • Fraud challenges (phishing)
  • 3rd party dependencies and joint-ventures
  • New competitors
  • “Different” workforce and competencies

Chris ended off with a quote from Charles Schwab on how the Internet has changed it’s business. And for Charles Schwab it has not changed business but enhanced it. For FNB it has changed their business fundamentally. In the Q&A a question was asked about mobile banking users. Turns out FNB has more than 500,000 mobile baking users. There’s a big overlap between them and the online banking users i.e. they tend to be the same people or as Chris Kotze said they co-exist. So there is still a long way to go in getting the unbanked into the banking system.
For more on Chris Kotze read this interview on Personal Finance website.

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Self regulation by knowing who's editing Wikipedia

Virgil Griffits creator of Wiki ScannerLast Friday I was interviewed on the Midday Report with Chris Gibbons. This is a very fast paced show which addresses everything from business to politics and what lies in between. The topic was who’s editing Wikipedia which has been driving up a storm of online commentary. A Caltech graduate Virgin Griffith has developed an application Wikipedia scanner, which identifies the anonymous edits on Wikipedia pages.

Most of the articles on Wikipedia, which now has almost 2 million English language articles, are written by registered users. Yours truly included. It’s the old Pareto principle where 20% of the people produce 80% of the output. They way Wikipedia works is that even anonymous users can edit any page. That’s the classic definition of a Wiki. And so what Wikipedia does is record your IP address. There are databases on the Internet which record the distribution of IP address to large organisations, countries and ISPs. You can simply use the WHOIS function on such domain name lookup or IP address lookup databases.

As a standard practise Wikipedia records a history of edits. This becomes very useful when abuse takes place on a particular article and Wikipedia editors can roll back very within minutes of detecting the changes. Wikipedia also has a very detailed FAQ which explains it’s rules and regulations in detail. Now when you find that an article is biased in a particular direction this violates the Neutral Point of View clause.

So when you find large organisations like Diebold, Church of Scientology and the Catholic Church, removing negative comments on their entries it’s no surprise. The beauty of the Wikipedia scanner is that it reinforces the self-regulation that has made Wikipedia such a big hit. In the bigger context it’s a hark back to the Cluetrain Manifesto where conversations become smarter, the larger the network of participants.

I have for a long time been an advocate of more contribution to Wikipedia from African countries. This is one of the best ways to make our voices heard. So I encourage you to sign up as a registered user on Wikipedia and start editing and contributing more content in your language of choice.

A civilized list when not to use email

Hot on the heals of my previous post about email jokes causing information pollution I found a new manifesto on the very topic of bad email etiquette published here. Some of this could certainly apply to SMS or text messages as well.

The lack of Email Netiquette as the Internet grows in South Africa

My mentor Arthur Goldstuck has just released his latest statics on Internet growth in South Africa. According to his annual study growth has slowed down to 3% per annum and by the end of 2007 we will have ONLY 3.85 million South Africans online. This is including the explosion of access since broadband became available a few years ago.

Anyway as more new people are gaining access to the Internet they are breaking most of the guidelines of good email netiquette. In the early days of the Web around 1994-1998 there were many people who policed the Internet and enforced good netiquette. Netiquette is simply a set of guidelines that was originally published in RFC 1855. The problem we are finding ourselves in is that no company – as far as I am aware – provides their staff with some basic training around online etiquette. The simply result here is that you will find half of your emails could be jokes with sometimes excessively large attachments sent to you by friends or acquaintances who have added you to a jokes list without asking your permission. This is one of the ways that we are increasingly creating more information pollution.

Here are a few reasons why companies should change their attitudes about basic online literacy training:

  1. reducing internal and external bandwidth costs
  2. lowering support costs from the IT department (internal or external)
  3. increasing productivity by employees

I look forward to your comments with the stories of your bad email netiquette experiences.

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Vote for the 2007 Webware 100

To vote for your favourite Web application go to the Webware 100 website here.

TEDGlobal 2007: Session 12: Patrick Awuah

Patrick AwuahPatrick Awuah left Microsoft to found Asheshi University. The questions of transformation in Africa is a question of leadership. He gives a shocking example of two incidents at a hospital when they lost power. Learned about courage when stopped at age 16 and stopped by soldiers who wanted him to join some protesters. He found it’s helpful to think about girls, basically taken the anxiety of the moment away for him at the time. He won a scholarship to attend Swarthmore College. The ability to create is the most empowering thing that can help an individual. While he worked at Microsoft the revenue of the company group grew larger than the GDP of Ghana.

Three major problems were identified when he came back to Ghana and interviewed many people to find out the root causes. What was identified is corruption, weak institutions and leadership. A sense of entitlement was found in graduates. He wishes there was a liberal arts university in every African country, they would make a huge difference. A month after launching he received and email from a student, “I am thinking now.” Another student asked “Can we create a perfect society?” after they were issued a challenge to come up with their own honour codes. This has lead to a vigorous debate among the students on campus. For the first in the history of Ghana, a woman was elected to be president of student body. This is real hope.

A 100% of the student have been placed after two graduations. Excellent feedback is pouring in from corporate Ghana and corporate West Africa.

This project reminds me of the impact of the CIDA City Campus university in South Africa. I really think Teddy Blacher, founder of CIDA should have been invited to speak or at least attend TEDGlobal.

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TEDGlobal 2007: Session 11: Ory Okolloh

Ory Okolloh blogger activistAfrica is a continent full of contradictions. You’re Harvard educated and you’re coming here to tell us what to do? She told us about her experiences growing up. Although not in the slums she grew up poor. She was sent to a expensive school and kept being thrown out. And once when she failed she went with her father to request that the teacher make an exception. The teacher insulted him, asking him who he thinks he was asking for this special request.Father died of AIDS in 1999. She figured it out because she’s a nerd and used the Internet to make her own diagnoses of the infections. She got the right slide show again.Afrigator was highlighted as a South African project which allows African bloggers to spread the message. The Swahili Wikipedia has 5 contributors, 4 which are white males, 1 is from Tanzania contributors. Gwyneth Paltrow featured on Vogue in the “I am African campaign.” She mentioned Enablis, the Canadian non-profit that helps entrepreneurs in South Africa and now in East Africa. She also mentioned her Mzalendo blog which tracks performance of Kenyan Parliament. As Africans we need to take responsibility for our continent.

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TEDGlobal 2007: Session 11: James Shikwati

James Shikwati economistThis is the 2nd talk on the second last session of TEDGlobal 2007. We need to commercialising enterprises or entrepreneurship in Africa. Chris Anderson, TED curator, described him as one-man think tank, a libertarian economist.

Address famine as a business opportunity. Lost $200 million due to famine in Kenya. Estimated cost 300 to 500 million people to malaria and cost billions to the GDP of Africa. Young people in a project he is running are cleaning huts and using it as a business to fight mosquitoes. Exploit urban set-up with endless opportunities and offer more variety.

What is missing in Africa is confidence – not money! Africans sometimes think it’s someone else’s problem to fix things in Africa. We need to start using passion of young people to start businesses. Create Olympic style business plan competition to get young people interested and excited about business.

Now back to the Jeffrey Sacks debate. We need to understand how the world works, how the world thinks. The Aid debate operates under the constrained position i.e. the African person is in a box, somebody else must free him. We need to focus on releasing the African mind. Everybody talks about corruption. When a foreigner meets an African the first thing they see is corruption.  One example he quotes, which I’ve heard before is that in Africa not even the most corrupt or the poorest people will deny you water. Yet million of dollars are being spent on buying water like the very popular bottled water products.

With aid it’s like foreign countries subsidising their own companies in Africa. So African companies can never compete, being paralysed and never develop to a point where they can be world class. Keep focussing on entrepreneurship with young people. They are the future and can stop Africa crying.

Chris did a short Q&A with James in which he confronted him on aid debate.

For more information on James Shikwati visit the Inter Region Economic Network.  And read this excellent interview with SPIEGEL, For God’s Sake Please STOP Aid!

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